About the qualification

Certificate IV in Community Services is the entry level qualification to work in the broad community services sector, Australia-wide.

The Certificate IV in Community Services consists of 15 units:

  • 7 core units
  • 8 elective units which have been chosen for the students to provide a broad foundation of knowledge and skills required for a variety of roles within the Community Services sector.

Core Units

Maintain work health and safety HLTWHS003
Explores how to implement and monitor WHS policies, procedures and work practices. It applies to workers that have a key role in maintaining WHS in an organisation including duty of care.

Facilitate the interests and rights of clients CHCADV001
Explores the skills and knowledge required to assist clients in identifying their right, voice their needs and concerns and understand their interests, rights and needs. This unit uses the human rights based approach to describe work that is in direct interaction with clients.

Work with diverse people CHCDIV001
Explores the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations including working with Aboriginal and/or Torres Strait Islander people.

Assess co-existing needs CHCCCS004
Explores how to assess the diverse and multi-faceted needs of people and determine both internal and external services needed to meet those needs.

Develop and maintain networks and collaborative partnerships CHCPRP001
Explores how to identify networking and collaboration needs and develop formal and informal partnership to strengthen service delivery and improve professional practice.

Use communication to build relationships CHCCOM002
Explores skills and knowledge to apply communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust through both communication in person and writing.

Work legally and ethically CHCLEG001
Explores how to identify and work within the legal and ethical frameworks that apply to a community services role such as AQUA standards, YACVic standards, Privacy and Confidentiality Act etc.

Set Elective Units

Work within a community development framework CHCCDE003
Explores how to work within a community development framework, including methods designed to strengthen and develop communities by enhancing individual and group capacity to engage with community structures and address issues.

Provide first point of contact CHCCOM001
Explores how to greet clients and exchange routine information, to priorities the individuals needs and respond to immediate needs. It applies to service delivery in community services context that work under supervision with limited responsibility.

Reflect on and improve own professional practice CHCPRP003
Explores how to evaluate and enhance own practices through a process of reflection and ongoing professional development. Applies to workers who take a pro-active responsibility for their own professional development.

Provide first aid HLTAID003
Explores how to provide first aid response to a casualty. It applies to workers who may be required to provide first aid response in community settings.

Plan and conduct group activities CHCGRP002  
Explores how to establish, lead and participate in groups using a collaborative, strengths-based approach. The unit applies to individuals involved in planning and leading group activities.

Work in an alcohol and other drugs context CHCAOD001
Explore how to establish and work within the current context, philosophy and values of alcohol and other drugs (AOD) sectors. It applies to individuals who come in contact with clients affected by alcohol and other drugs in any way.

Work with people experiencing or at risk of homelessness CHCSOH001  
Explores how to work with people who are experiencing homelessness or at risk of becoming homeless, including women and children experiencing family

Work with people with mental health issues CHCMHS001  
Explores how to establish relationships, clarify needs and work collaboratively with people who are living with mental health issues.

Training Resources

2019 Guidelines about Apprenticeship/Traineeship Training Delivery